We are acting according to this exceptional situation and following the instructions established by the authorities. With regard to our hotel Cala Gran Costa del Sur, which opened before the drastic change of circumstances, we have applied all the healthy and safety measures specifically recommended to prevent the new coronavirus, such as disinfection, profound cleaning, indications to our guests and team on keeping safe distances and other prevention rules. As always, we are taking care and helping the guests who are currently in the hotel, and we are preparing for an imminent temporary closure as soon as the last guests have been able to return safely to their usual place of residence, which will be during the next few days.
We remind all clients with reservations during today the 16th of march and the 28th of march 2020, that we are currently in a state of national emergency and many relevant restrictions have been established, therefore, DO NOT COME TO THE HOTEL during the above mentioned period.
The duration of the emergency period is due to last until the 28th and it may, or may not, be extended by the Spanish authorities. We will decide on the opening date of our hotels according to the development of the events. We will keep you promptly informed.
Our phone lines may be saturated at this time, please contact us by email at one of the following addresses: email@example.com or firstname.lastname@example.org, we will reply as soon as possible and offer the best alternative for your reservation. Clients who have booked directly with us or, through our website, will have the possibility to change their reservation to a more convenient future date, with no modification costs. We will do our utmost to suit your wishes, even if the reservation has been made as a non-refundable reservation. Should you wish to change your reservation to a later date, the difference in the amount payable with respect to the original reservation, if any would be added.
We are facing an exceptional situation in which all these measures are essential to reduce the spread of the virus and prevent any difficulties to our health system. Together we will manage to overcome this difficult time and get back to normality soon.
We want to extend our special affection and best wishes to all the families and people who in one way or another are affected by this pandemic and take this opportunity to thank the extraordinary work being carried out by health personnel in hospitals and medical surgeries.
Thank you for your understanding and trust.
We look forward welcoming you to our hotels very soon.
Juan J. Bover
CEO Gavimar Hotels